Refund & Cancellation Policy
Changes to your request
On the off chance that you wish to change your request, kindly do as such through the My Account region of the Unique Flowers site or on the off chance that you have no Account in this way, you can drop us mail. We’ll generally do our best to roll out a minute ago improvements for you, however we can just roll out improvements (counting to the conveyance address and card message) asked for made by 6 pm on the day preceding or possibly 24 hours before dispatch. If it’s not too much trouble take note of that once arranges have been ‘doled out to generation’, no progressions can be acknowledged.
For busy season (Valentine’s Day, Mother’s Day, Christmas Day, New Year, Rose Day), we can’t promise to acknowledge changes to orders inside 72 hours of the planned conveyance date.
Cancel your request
Requests can regularly be wiped out up-to 48 hours before the planned conveyance date. You can wipe out your request by means of the My Account zone of the Unique Flowers site or by calling client administrations.
If it’s not too much trouble take note of that once arranges have been ‘doled out to creation’, orders can’t be change. If it’s not too much trouble take note of that once arranges have been ‘allotted to processing team’, no progressions can be acknowledged.
For busy season (Valentine’s Day, Mother’s Day, Christmas Day, New Year, Rose Day), we can’t promise to process requests inside 72 hours of the expected conveyance date.
If you have given two or more orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.
In case, if we find that same order has been made two or three times, we will try to contact the customer to confirm the order details. If the customer is not reachable / contactable, we will take the decision on your behalf and that will be final.
There are some orders which, we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.
Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.
Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91-987654321 (08:00 AM to 09:00 PM, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared / dispatched, it cannot be cancelled / modified and you will be charged for the order.
In other cases of order modification / cancellation, please give at least 24 hours’ advance notice.
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at firstname.lastname@example.org or call us at +91-987654321 (08:00 AM-09:00 PM, Monday-Sunday).
Unique Flowers is not responsible and does not guarantee refund for cases where:
Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery of product.
Product quality problems caused by improper handling of the product
A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment .
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Unique Flowers, refund takes 7 to 10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.