Dear Customer

Your order is valuable to us. We would like you to understand and appreciate how much we care for your orders. Please go through the disclaimers and stay informed.

 

Shipping & Delivery Disclaimer

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.

For same-day standard time delivery, orders must be received by Unique Flowers before 6:00 pm, Monday – Sunday, IST.

For same-day fixed time delivery, orders must be received by Unique Flowers before 6:30 pm, Monday – Sunday, IST.

For same-day midnight delivery, orders must be received by Unique Flowers before 7:00 pm, Monday – Sunday, IST.

Currently Unique Flowers delivers within Express Cities, Courier Cities and Remote Cities.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

 

Delivery may take longer due to:

  • Bad weather
  • Political disruptions
  • Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Before major occasions, we suggest that you place your order at least five days in advance.

Products that are hand delivered cannot be delivered along with courier products.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

  • Wrong shipping / delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.

In case if the recipient is not available, he / she can inform the delivery person to deliver the order to the gate / reception / neighbour.

Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

Call the recipient to schedule an appropriate delivery time.

Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)

Leave the bouquet/arrangement with a neighbour

 

Midnight Deliveries

Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.00 pm to 12.59 am on the chosen delivery date.

 

Fix Time Deliveries

We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.

 

Delivery at Remote Locations and Towns

Orders can be delivered only in the cities mentioned in the List of Serviceable Cities.

Please note that flowers, cakes and other perishable products are sourced locally at the delivery location.

We can’t commit an exact time of delivery.

Correct address and contact number is a must of the recipient for placing the order.

The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by Unique Flowers.

The order will be deemed executed and delivered in the following events:

  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • Wrong / incorrect phone or mobile or extension number / not working / no reply or not connecting /not reachable.
  • Recipient refused the products.
  • Delivered the product at the Gate/Reception/Neighbourhood.

 

Valentine Week (7 Feb – 14 Feb)

The prices shown may change without prior notice due to Valentine’s rush. Pre-book your orders to enjoy attractive rates. In order to help service your orders in the best possible way, we request you to provide the correct address and contact details (phone number and email address) of the recipient.

If you wish we do not contact the recipient, please call our Customer Care at +91-987654321 and notify them about the same.

Due to a huge rush in orders during Valentine, the delivery status confirmation by email and SMS may arrive a little later. Our team works very hard to let you know that your order is delivered as soon as we can.

Our Customer Care team is on toes to ensure that you have a great experience with us. During the Valentine week, they may take a little more time to respond. Kindly be patient. If you have dropped us an email, we ensure it is being reviewed and will be positively answered back.

 

Valentine’s Special Standard Delivery Service

While we make best efforts to ensure we deliver your orders as soon as possible, due to huge rush during the Valentine week, we do not offer any fixed time guarantee. Orders are processed on first come first serve basis, delivery areas and other local conditions.